1. This is how we handle your data
For the purposes of applicable data protection laws (including the General Data Protection Regulation), Flexidreams is the data controller for personal information that we hold about you.
2. Personal information we collect about you
We collect personal information about you when you voluntarily submit information directly to us or our website. This may include information that you provide to us when you book a hotel, fill out a form, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communication, respond to a survey, participate in a promotion or any other function use our website.
We also indirectly collect personal data from you, e.g. information about the pages you visit on our website or the device you use to view our website.
The following list sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and physical addresses in connection with your account or your bookings that are related to our service.
Booking information: If you book a stay through our platform or are a member of a group booking through our platform, we may need to collect additional information necessary to process your booking, including passport numbers, information about disabilities, dietary needs and / or religious beliefs.
Comments and opinions: If you contact us directly, e.g. Your comments and opinions will be recorded, e.g. by e-mail, telephone, post or by filling out an online form. We will also record comments and opinions that you give when you respond to surveys, enter contests, or participate in promotions we run.
Payment and transaction information: We keep a record of the stays you purchase with us and the payment method you use for the transaction. We use payment and transaction information to process payment for each stay you purchase with us. Although we keep a record of all transactions you make through the website, we do not store financial details such as your credit card numbers as we use a third party service provider to process payments you make through the website.
Login details for the website: When you create an account with us, we save your username and password so that we can keep your account secure. If you have the option of logging in via a social network, for example Facebook, we will not receive your password or any other login data for these accounts. We only receive your email address and your name. We will not publish any posts on your social network or with your friends, followers or contacts without your consent.
Your choice: We hold information about your choice of preferences in how our website is displayed to you.
Information on how to use and connect to our website: We collect information about how you use our website, e.g. For example, the pages you visit on our website, the time you access our website and how long you use it, the website from which you came to our website or which you visit after our website and any choices that you can meet on our website.
We also collect information about the computer, tablet, smartphone or other electronic device that you use to connect to our website. This information may include details of the device type, unique device identification numbers, operating systems, browsers and applications that are connected to your website through the device, your Internet service provider or cellular network, your IP address.
Typically, the information we collect about your use of or connection to our website relates to your device and not to you as a designated person. However, if you are logged into a registered account that you have with us, this information can also be linked directly to you.
Information about your location: Other than the information you provide to us, we do not collect any information about your exact location. The IP address of your device can help us determine an approximate location. We will not collect or track your exact location without your consent. If necessary, we will obtain your consent before using any information about your exact location.
All personal information: We will use any personal information we collect to monitor and improve our website and our procedures and processes. At various points on our website you may be asked to enter certain personal information. Personal data that must be provided in order to be able to use the booking services offered will be requested at the time of booking. Other personal information that you do not need to provide in order to receive our services can be provided voluntarily and you are free to choose not to disclose such personal information.
3. How we use your personal data and what legal basis we have for this use
We process your personal data for the following purposes:
Performing a contract or taking contractual action. This is relevant if you book a stay through us, take part in our competitions or take part in promotions we run. This contains:
a) Verification of your identity
b) Process your payments and bookings and share the information with the appropriate hotels, if necessary, to complete your travel arrangements.
c) Communicating with you about the services we offer and about any questions, problems or concerns you or other users have
d) Providing customer service and support
e) Using personal information about you contained in private messages sent to us by other users to fulfill and deliver accounting receipts and to respond to questions, problems or concerns they may raise.
Necessary to conduct our business and pursue our legitimate interests. In particular we will:
a) Use your comments and opinions to process your questions, problems and concerns and to improve our service.
b) Use any comments and opinions that you provide (when you respond to surveys, enter contests, or take part in other promotions) to identify offers that may be of interest to you.
c) Use your transaction information and history to identify travel offers that may be of interest to you and send you marketing based on your marketing preferences.
d) Use your preference settings to display our website according to your choices
e) Use information about how you use and connect to our website in order to optimize your experience with our website on your device, to identify offers that may be of interest to you for marketing purposes, and to ensure the success of our website evaluate analyze marketing campaigns.
f) Use an approximate location to ensure that the content on our website is relevant to the area, city, state or country in which you are using your device
g) Monitor the use of our website for the purpose of detecting and preventing fraud or criminal offenses
h) use your personal information to develop new products and services
In certain circumstances, when you give us your consent, we will:
a) send you electronic marketing communications in accordance with your marketing preferences
b) Identify your location in order to tailor travel information to you
c) Place certain cookies and use similar technologies, provided that the consent requirements are met.
d) Post reviews on our website that contain personal information. Before posting a review, we will obtain your consent to use your name and the content of the review. If you would like to update or delete your review, please contact us at firstname.lastname@example.org and provide your name, the location of the review and your contact information.
For purposes required by law, such as B. Requests from governments or law enforcement agencies conducting an investigation.
We can anonymize and aggregate any information we collect (so that you are not directly identified). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving our website and developing new products and functions.
4. Information we pass on to third parties
We can share your personal data with the following parties:
(a) Hotels: We will share personal information required by the hotels you are purchasing your stay from in order to arrange your booking.
(b) Service providers and consultants: Third who give us a service to offer. For example, third-party providers who support our IT infrastructure, process payments from you on our behalf, develop analytical information for us about our products, services and marketing, and offer professional services such as legal and accounting services. These third parties are only allowed to use your personal information in accordance with our instructions and are required to keep your information secure. These companies include:
Google Analytics, which we use to analyze user behavior;
Cloudways, which provides our website hosting;
Chimpmail, which is our central CRM system and enables us to manage the sending of newsletters to our members.
Caixa, which offers payment processing for all bookings made through our website;
(c) Buyers of our store: Personal data may be disclosed or transferred to buyers or potential buyers of our business or one of our assets as part of such a sale.
(d) Law enforcement agencies, regulators and other parties for legal reasons: Third parties to whom we are legally required to disclose your personal information or to whom we must disclose your personal information to protect our rights, property, or safety, or to protect the rights, property, or safety of others. We may also share personal information with third parties in order to detect and investigate illegal activities and violations of agreements we have entered into with you.
5. Marketing and Promotion
Our service to offer you incredible hotel deals. Most of the marketing communications we send are sent via email. Occasionally, however, we can contact you by mail or telephone. If you do not wish to receive our marketing communications, you can change your marketing settings at any time by clicking the unsubscribe link at the bottom of our marketing emails.
6. Saving and transferring your personal information
Cookies and local storage: We may store information (including personal information) locally on your device using cookies and other browser storage methods. Please see our cookie notice below for more information.
Safety: We take suitable technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, modification or damage.
7. How long do we keep your personal data
When we process registration data, we do so for as long as you are an active user of our websites and for a period thereafter.
If we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period afterwards (so that we can implement your requests). We also keep a record of the fact that you asked us not to send you direct marketing or to process your data so that we can respect your request in the future. This record will be kept for as long as we keep your personal information in accordance with this section.
If we process personal data in connection with the execution of a contract or for a competition, we keep the data for 2 years from your last interaction with us. This includes any correspondence you have had with our customer service team so that we can resolve any complaints or claims.
8. How do we protect your data?
We have taken suitable technical and organizational security measures to ensure the security of all personal data processed by us. Despite our protective measures and efforts to secure your information, 100% electronic transmission over the Internet or information storage technology cannot be guaranteed. Therefore, we cannot promise or guarantee that hackers, cyber criminals or other unauthorized third parties will not be able to defeat our security systems or properly collect, access, steal or modify your information. While we do our best to protect your personal information, any transfer of personal information to and from our website is at your own risk. You should only access the website in a secure environment.
9. Access and correct your personal information
You have the following rights in relation to your personal data:
(i) the right to be informed about how your personal data is being used;
(ii) the right to access and receive a copy of the personal information we hold about you;
(iii) the right to request correction of inaccurate personal information that we hold about you;
(iv) request the release (porting) of your data to another controller; and
(v) to request the blocking, restriction or deletion of your personal data.
In addition, you have the right to object to the processing of your personal data under certain circumstances (in particular if we do not have to process the data to fulfill a contractual or other legal requirement, or if we use the data for direct marketing). To exercise any of the above rights, or if you have any questions about your rights, please contact us using the details provided in the "How to Contact Us" section. You can correct your own data by clicking on "My Account". You can also request that your account (including any personal information we hold) be permanently deleted in the "My Account" section of the website.
If you believe we have personal information, please contact us at email@example.com. Please provide as much information as possible about the personal information you are looking for. We will be happy to help you find it. If you have unresolved concerns, you have the right to complain to an EU data protection authority about where you live, work or where you believe a breach has occurred.
10. Links to third party websites
Our website may from time to time contain links to and from third party websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please review each policy before submitting information to these websites.
11. Changes to this notice
12. Notice to you
What are cookies?
Cookies are small data files that are stored on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work or more efficient, and to provide reporting information. The cookies we set are referred to as "first-party cookies". Cookies set by parties other than us are known as "third-party cookies". Third-party cookies enable third-party features or functions to be provided on or via the website (e.g. advertising, interactive content and analysis). The parties that set these third-party cookies recognize the device both when it visits our website and when it visits certain other websites.
We use first-party and third-party cookies for a number of reasons. Some cookies are necessary for our website to function for technical reasons and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track the interests of our users and use them in a targeted manner in order to improve the experience on our website. Third parties deliver cookies through our website for advertising, analysis and other purposes. This is described in more detail below.
Types of cookies
The specific types of first and third party cookies that are provided through our website and the purposes for which they are carried out are described in the overview below (please note that the specific cookies that are provided vary depending on the website you are visiting may vary):
Important website cookies: These cookies are absolutely necessary in order to provide you with services available through our website and to use some of its functions, e.g. B. Access to safe areas.
Performance and function cookies: These cookies are used to improve the performance and functionality of our website, but are not strictly necessary for their use. Without these cookies, however, certain functions may no longer be available.
Analysis and adaptation cookies: These cookies collect information that is either used in aggregate form to understand how our website is used or how effective marketing campaigns are, or to customize our website for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform roles such as preventing the same ad from showing again and again, making sure ads are served properly to advertisers, and in some cases selecting ads that match your interests.
Social network cookies: These cookies allow you to share pages and content that you find interesting on our website via social networks and other third-party websites. These cookies can also be used for advertising purposes.
What about other tracking technologies like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may from time to time use other, similar technologies, such as B. Web Beacons (sometimes referred to as "tracking pixels" or "clear gifs"). These are tiny graphic files that contain a unique identifier that allows us to recognize when someone has visited our website or opened an email that we sent. In this way, we can, for example, monitor the traffic patterns of users from one page of our website to another, transmit cookies or communicate with them in order to understand whether you have reached our website on a third-party website via a displayed online advertisement, to improve website performance and measure the success of email marketing campaigns. In many cases, these technologies rely on cookies to function properly, so rejecting cookies will impair their functionality.
Do you run targeted advertising?
How can I control cookies?